Welcome to the Nature’s Dew FAQ Page

We’re here to help with any questions you might have about our products, orders, and services. If you don’t find the answer you’re looking for, feel free to reach out at info@naturesdew.ca 

Products

Q: What ingredients do you use in your products?
A: At Nature’s Dew, we use only natural, high-quality ingredients, sourced ethically from trusted Canadian suppliers. Our formulas are free from harmful chemicals, synthetic fragrances, phthalates, and parabens. Every product is designed to be gentle on the skin and kind to the planet.

Q: Are your products cruelty-free?
A: Yes! We are proudly cruelty-free. None of our products are tested on animals, and we only partner with suppliers who share our commitment to ethical sourcing.

Q: Do your candles and lip balms use soy and beeswax?
A: Yes. Our candles and lip balms are crafted with a blend of soy wax and beeswax, providing a clean burn and nourishing texture while staying eco-conscious and skin-safe.

Q: How do I choose the right scent or flavour for me?
A: Our products feature signature scent blends inspired by nature—like Forest Rain, Meadow Breeze, and Evergreen Citrus. Each product page offers scent notes and ingredient details to help you choose. Can’t decide? Try a bundle or trio pack to experience a range.

Q: How long do lip balms and oils last?
A: For best freshness, we recommend using your lip products within 6–12 months of opening. Keep them stored in a cool, dry place, away from direct sunlight.

Orders & Shipping

Q: Where do you ship?
A: We currently ship across Canada and the USA. If you’re located outside these regions, contact us—we’d be happy to check custom options.

Q: How much does shipping cost?
A: We offer flat-rate shipping:
🇨🇦 Canada: $8 CAD
🇺🇸 USA: $10 CAD
Enjoy free shipping on all orders over $40!

Q: How long will it take to receive my order?
A: Orders ship within 2–3 business days. Delivery times:

• Canada: 5–7 business days

• USA: 7–10 business days

Please allow extra time during launches or holidays.

Q: Can I track my order?
A: Yes. Once your order ships, you'll receive a tracking link by email so you can follow its journey to your doorstep.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your Nature’s Dew experience. Unused items may be returned within 30 days of purchase. Customers are responsible for return shipping.

Q: How do I initiate a return or exchange?
A: Email us at info@naturesdew.ca with your order number, and we’ll guide you through the process.

Q: What if my item arrives damaged?
A: Oh no! Please send us a photo and reach out right away at info@naturesdew.ca. We’ll make it right.

Rewards & Promotions

Q: Do you have a rewards program?
A: Yes! Earn points every time you shop, refer a friend, or celebrate a birthday. Points can be redeemed for discounts, free products, and exclusive offers. Visit our Rewards Page to learn more.

Q: How do I use a discount code?
A: Enter your code in the discount box at checkout before finalizing your purchase. Only one code can be used per order.

Contact & Community

Q: How can I reach customer service?
A: Email us anytime at info@naturesdew.ca. We aim to respond within 48 hours during business days.

Q: Can I follow Nature’s Dew on social media?
A: Yes! Follow us on Instagram @naturesdew_ca for behind-the-scenes content, product tips, and new launch updates.