Welcome to the Nature’s Dew FAQ Page

We’re here to help with any questions you might have about our products, orders, and services. If you don’t find the answer you’re looking for, feel free to reach out at info@naturesdew.ca 

Q: What makes Nature's Dew different?
A: Nature's Dew creates everyday rituals inspired by nature using thoughtfully selected ingredients and pure essential oils. Every product is handcrafted in small batches to help bring moments of calm, comfort, and intention into your daily routine, without synthetic fragrances or unnecessary additives.

Products

Q: What ingredients do you use in your products?
A: At Nature’s Dew, we use only natural, high-quality ingredients, sourced ethically from trusted Canadian suppliers. Our formulas are free from synthetic fragrances, parabens, phthalates, and other unnecessary additives. Every product is thoughtfully formulated using naturally derived ingredients.

Q: Are your products cruelty-free?
A: Yes! We are proudly cruelty-free. None of our products are tested on animals, and we only partner with suppliers who share our commitment to ethical sourcing.

Q: Do your candles and lip balms use soy and beeswax?
A: Yes. Our candles and lip balms are crafted with a blend of soy wax and beeswax, providing a clean burn and nourishing texture while staying eco-conscious and skin-safe.

Q: How do I choose the right scent or flavour for me?
A: Our products feature signature scent blends inspired by nature like Forest Rain, Meadow Breeze, and Evergreen Citrus. Each product page offers scent notes and ingredient details to help you choose. Can’t decide? Try a bundle or trio pack to experience a range.

Q: How long do lip balms and oils last?
A: For best freshness, we recommend using your lip products within 6–12 months of opening. Keep them stored in a cool, dry place, away from direct sunlight.

Q: Are your products scented with fragrance oils?
A: No. Every Nature's Dew product is scented exclusively with pure essential oils. We never use synthetic fragrance oils, allowing each scent to reflect the natural character of the botanicals it contains.

Q: Are your products handmade?
A: Yes. Every product is handcrafted in small batches in Ontario, Canada. Small-batch production allows us to focus on quality, consistency, and freshness.

Q: Are your products suitable for sensitive skin?
A: We formulate with gentle, naturally derived ingredients and avoid synthetic fragrances, parabens, and phthalates. Because everyone's skin is unique, we recommend reviewing the ingredient list and performing a patch test before first use.

Candles

Q: Why doesn't my candle smell as strong as synthetic candles?
A: Our candles are scented only with essential oils, not synthetic fragrance oils. The result is a softer, more natural aroma designed to create a calming atmosphere rather than overpower a room.

Room & Linen Sprays

Q: Where can I use your Room & Linen Sprays?
A: They are perfect for refreshing bedrooms, living spaces, linens, curtains, and other fabric surfaces. Avoid spraying directly on delicate fabrics, leather, unfinished wood, or directly onto skin or pets.

Orders & Shipping

Q: Where do you ship?
A: We currently ship across Canada. If you’re located outside these regions, contact us—we’d be happy to check custom options.

Q: How much does shipping cost?
A: We offer Flat-rate shipping:
Enjoy free shipping on all orders over $55!

Q: How long will it take to receive my order?
A: Orders ship within 2–3 business days.

Delivery times: Varies based on where you are located.

Please allow extra time during launches or holidays.

Q: Can I track my order?
A: If you selected a tracked shipping option at checkout, you'll receive a tracking email once your order ships. Untracked shipments do not include tracking updates.

Q: Can I change or cancel my order?
A: If your order hasn't been packed or shipped, we'll do our best to accommodate changes. Contact us as soon as possible after placing your order.

Returns & Exchanges

Q: What is your return policy?
A: We want you to love your Nature’s Dew experience. Unused items may be returned within 30 days of purchase. Customers are responsible for return shipping.

Q: How do I initiate a return or exchange?
A: Email us at info@naturesdew.ca with your order number, and we’ll guide you through the process.

Q: What if my item arrives damaged?
A: Oh no! Please send us a photo and reach out right away at info@naturesdew.ca. We’ll make it right.

Q: What if I don't like the scent I chose?
A: Because our products are personal care items, we cannot accept returns on opened or used products. If you're unsure which scent is right for you, we're always happy to help you choose before you order.

Safety

Q: Are your products safe for children and pets?
A: Our products are made with pure essential oils and should always be used as directed. Keep products out of reach of children and pets, and discontinue use if irritation occurs.

Rewards & Promotions

Q: Do you have a rewards program?
A: Yes! Earn points every time you shop, refer a friend, or celebrate a birthday. Points can be redeemed for discounts, free products, and exclusive offers. Visit our Rewards Page to learn more.

Q: How do I use a discount code?
A: Enter your code in the discount box at checkout before finalizing your purchase. Only one code can be used per order.

Contact & Community

Q: How can I reach customer service?
A: Email us anytime at info@naturesdew.ca. We aim to respond within 48 hours during business days.

Q: Can I follow Nature’s Dew on social media?
A: Yes! Follow us on Instagram @naturesdew_ca for behind-the-scenes content, product tips, and new launch updates.