Frequently Asked Questions

NATURE’S DEW FAQ

Questions about your Nature’s Dew order, ingredients, scents, or how to use a product?

You’ll find answers to our most common questions below. If you still need help, email us at info@naturesdew.ca and we’ll be happy to help.

ABOUT NATURE’S DEW

Q: What makes Nature’s Dew different?

A: Nature’s Dew creates small-batch candles, home fragrance, and personal care inspired by the forests, lakes, meadows, and changing seasons of Muskoka and Northern Ontario.

Our products are designed around simple rituals that naturally fit into everyday life, from lighting a candle at the end of the day to misting a room before settling in.

Our scented products are made without synthetic fragrance, using pure essential oils and thoughtfully selected botanical aromatic materials.

Rooted in Nature. Crafted with Intention.

PRODUCTS & INGREDIENTS

Q: What ingredients do you use?

A: Every Nature’s Dew formula is created for a specific purpose, so ingredients vary by product.

Across the collection, you may find plant oils, botanical butters, natural waxes, mineral clays, salts, essential oils, botanical ingredients, and carefully selected functional ingredients such as preservatives when a formula requires them.

You can find ingredient information on individual product pages and packaging.

Visit our Ingredient Philosophy page to learn more about how and why we choose our ingredients.

Q: Do you use synthetic fragrance?

A: No. Nature’s Dew scented products are made without synthetic fragrance.

Our scent experiences are created using pure essential oils and, where appropriate, other botanical aromatic materials.

Q: Are your products handmade?

A: Yes. Nature’s Dew products are handcrafted in small batches in Ontario, Canada.

Working in small batches keeps us closely connected to the products we make, from blending and pouring to filling and finishing.

Q: Are Nature’s Dew products cruelty-free?

A: Nature’s Dew does not test finished products on animals.

Q: Are your products suitable for sensitive skin?

A: Everyone’s skin is different, and botanical or naturally derived ingredients can still cause sensitivities.

Always review the full ingredient list before use, particularly if you have known allergies or sensitivities. For leave-on skincare and personal care products, patch testing before first use is a sensible precaution.

Discontinue use if irritation occurs.

Q: How do I choose the right scent?

A: Start with the atmosphere you want to create.

Forest Rain is inspired by rain-soaked woods and a grounded return.

Meadow Breeze brings soft meadow florals, bright citrus, and gentle woods.

Evergreen Citrus combines forest character with citrus brightness for a fresh beginning.

Woodland Nectar moves warmer, with soft botanicals, fresh contrast, woods, and comforting depth.

Each product page includes a fuller sensory description to help you choose by feeling and atmosphere rather than relying on scent notes alone.

Q: How should I store my lip balms, lip oils, and skincare?

A: Store personal care products in a cool, dry place away from direct sunlight and excessive heat.

Always follow any product-specific storage or usage guidance provided on the packaging.

CANDLES

Q: Why does my essential oil candle smell different from a conventional scented candle?

A: Nature’s Dew candles are scented without synthetic fragrance oils.

Essential oils create their own distinctive scent experience and may behave differently from conventional candle fragrance oils. We formulate each candle around the natural aromatic character of its botanical blend rather than trying to reproduce the intensity or character of synthetic fragrance.

Q: How should I care for my Nature’s Dew candle?

A: Trim the wick to approximately 1/4 inch before each burn.

During the first burn, allow the wax to melt evenly across the surface before extinguishing whenever possible. This helps establish a more even burn for future use.

Never leave a burning candle unattended. Keep away from children, pets, drafts, and flammable materials, and follow the safety instructions provided with your candle.

ROOM & LINEN SPRAYS

Q: Where can I use a Nature’s Dew Room & Linen Spray?

A: Mist into the air to change the atmosphere of a room, or lightly mist suitable linens and fabrics where directed.

Because fabrics and finishes vary, test first on a small, inconspicuous area.

Avoid spraying directly onto skin, pets, food, delicate materials, finished surfaces, or anywhere the product-specific directions advise against use.

Q: Can I use Room & Linen Spray as a body spray?

A: No. Nature’s Dew Room & Linen Sprays are formulated for home fragrance use and should not be applied to the body.

Q: Are your seasonal outdoor sprays insect repellents?

A: No. Products such as Woodland Shield are designed to scent outdoor living spaces and create a fresh botanical atmosphere.

They are not insect repellents and are not intended to prevent insect bites.

ORDERS & SHIPPING

Q: Where does Nature’s Dew ship?

A: We currently only ship within Canada.

Q: How much does shipping cost?

A: Shipping options and applicable rates are shown at checkout.

Q: How quickly will my order ship?

A: Most orders are prepared for shipment within 2–3 business days.

Processing may take a little longer during seasonal launches, holidays, or other high-volume periods.

Delivery time after shipment depends on your destination and selected shipping service.

Q: Will I receive tracking?

A: Tracking information is provided when your selected shipping service includes tracking.

If tracking is available, you’ll receive the information once your order has been prepared for shipment.

Q: Can I change or cancel my order?

A: If your order has not yet been packed or shipped, contact us as soon as possible at info@naturesdew.ca.

We’ll do our best to accommodate your request, although changes cannot be guaranteed once order preparation has begun.

RETURNS & ORDER ISSUES

Q: What is your return policy?

A: Personal care and opened or used products may have different return restrictions, so please review the complete Return Policy before requesting a return.

Q: What if my order arrives damaged?

A: Please contact us at info@naturesdew.ca as soon as possible and include your order number, a description of the issue, and clear photographs of the damaged item and packaging.

We’ll review the issue and help determine the appropriate next step.

Q: What if I don’t like the scent I chose?

A: Scent is personal, which is why we put considerable detail into the Scent Experience section of each product page.

Opened or used products cannot be returned simply because of scent preference where excluded by our Return Policy.

If you are unsure which scent is right for you before ordering, contact us. We’re happy to help you compare the collections.

REWARDS & PROMOTIONS

Q: How do I use a discount code?

A: Enter an eligible discount code in the designated field during checkout.

Discount eligibility, combinations, exclusions, and expiry dates may vary by promotion. Any applicable terms will be provided with the offer.

CONTACT NATURE’S DEW

Q: How can I contact Nature’s Dew?

A: Email us at info@naturesdew.ca.

We aim to respond within 48 business hours.

Q: Where can I follow Nature’s Dew?

A: Follow @naturesdew_ca on Instagram for behind-the-scenes moments, product education, seasonal releases, and a closer look at how Nature’s Dew is made.

STILL HAVE A QUESTION?

We want you to feel comfortable understanding what you’re purchasing and how to use it.

If you couldn’t find your answer here, email info@naturesdew.ca and we’ll be happy to help.

Rooted in Nature. Crafted with Intention.